Effective Date: May 2026
Welcome to AIAgentFactory.ca (“AIAgentFactory”, “we”, “our”, or “us”). By accessing or using our platform, website, chatbot services, voice agent services, APIs, or related tools, you agree to comply with and be bound by the following Terms of Service and Privacy Policy.
If you do not agree with these terms, please do not use our services.
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1. Introduction
AIAgentFactory.ca provides AI-powered chatbot and voice agent solutions designed to help businesses automate customer interactions, lead generation, customer support, and communication workflows.
Our services may include:
• AI chatbot generation
• AI voice agents
• Website content crawling
• AI-assisted customer communication
• CRM and third-party integrations
• Website embedding and deployment tools
By using our platform, you acknowledge that you have read, understood, and accepted these Terms and Privacy Policy.
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2. Services
AIAgentFactory.ca offers software and AI-powered services that may include:
• Website-based AI chatbots
• Voice AI agents and phone integrations
• AI-generated responses
• AI training using publicly available website content
• Integration with third-party services such as Twilio, OpenAI, CRMs, analytics tools, and communication providers
• Hosting and management tools for AI agents
• WordPress Plugin Integration
AIAgentFactory.ca may offer plugins or integrations for platforms such as WordPress. By installing or connecting such plugins, you authorize the platform to access, process, and synchronize website content and related data necessary for chatbot training, AI functionality, and service operations.
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
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3. User Responsibilities
By using our platform, you agree to:
• Use the platform lawfully and ethically
• Not use the service for fraudulent, abusive, harmful, illegal, or misleading activities
• Not upload malicious code, malware, spam, or harmful content
• Ensure that you have proper rights and authorization for any content you upload or connect to the platform
• Review and monitor AI-generated responses before relying on them in business operations
You are solely responsible for:
• your chatbot content,
• uploaded materials,
• connected data sources,
• and how your AI agents interact with end users.
Customers retain ownership of their chatbot content and data.
Users are responsible for ensuring they have proper authorization to connect websites, domains, databases, or content sources to the platform.
AIAgentFactory.ca does not claim ownership over customer-provided content or training materials.
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4. Payments & Billing
Some services may require subscription payments, usage-based billing, or third-party service charges.
By purchasing or subscribing to services, you agree that:
• Fees may recur monthly or annually depending on your selected plan
• Certain services may incur additional third-party charges, including but not limited to Twilio usage fees, AI model usage fees, telephony charges, or API costs
• Failure to pay may result in suspension or termination of services
• Subscription fees are generally non-refundable unless otherwise stated
AIAgentFactory.ca does not guarantee:
• uninterrupted service,
• specific business outcomes,
• lead generation results,
• or revenue increases.
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5. Privacy Policy
We respect your privacy and are committed to protecting your information.
Information We May Collect
We may collect:
• name and contact information
• email addresses
• billing information
• chatbot conversations
• uploaded files or content
• website URLs connected to the platform
• analytics and usage data
• cookies and device information
How We Use Information
We may use collected information to:
• provide and improve services
• support chatbot functionality
• troubleshoot technical issues
• improve platform performance
• provide customer support
• communicate service updates
Website content processed through plugins or integrations may be temporarily stored, indexed, vectorized, or analyzed for AI training and chatbot functionality.
Some voice interactions may be recorded, processed, or transcribed for operational, training, quality assurance, troubleshooting, or support purposes, subject to applicable laws.
Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to improve user experience and platform functionality.
Security
We implement reasonable security measures to help protect user data and platform infrastructure. However, no online service can guarantee complete security.
Users are responsible for:
• maintaining account security,
• protecting passwords,
• and managing access credentials.
• Users are responsible for maintaining the security and updates of their WordPress installations, plugins, themes, and administrator credentials.
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6. AI Disclaimer
AI-generated responses may not always be accurate, complete, current, or appropriate.
By using our services, you acknowledge and agree that:
• AI systems can generate incorrect or misleading responses
• AI responses should be reviewed by humans before being relied upon
• AIAgentFactory.ca does not guarantee the accuracy or reliability of AI-generated outputs
• Our services do not provide legal, medical, financial, accounting, or professional advice
Customers are responsible for reviewing AI-generated responses and ensuring their suitability for business use.
AI services are experimental technologies and may occasionally produce incomplete, inaccurate, delayed, offensive, or unexpected responses.
Customers are responsible for complying with local laws regarding call recording disclosures and consent requirements.
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7. Limitation of Liability
To the fullest extent permitted by law, AIAgentFactory.ca and its owners, employees, affiliates, and partners shall not be liable for:
• indirect or consequential damages
• business interruption
• loss of profits
• loss of data
• customer disputes
• service interruptions
• AI-generated inaccuracies
• third-party platform failures
• misuse of the platform
All services are provided “as is” and “as available” without warranties of any kind.
AIAgentFactory.ca is not responsible for vulnerabilities, security breaches, plugin conflicts, third-party plugin failures, or damages resulting from outdated website software or third-party integrations.
Users acknowledge that AI-generated responses may reference or utilize content made available through connected websites or integrations.
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8. Data Retention
We may retain:
• chatbot logs,
• uploaded content,
• system logs,
• and AI interaction history
for operational, security, support, or legal purposes.
Users may request deletion of their data where reasonably applicable, subject to:
• legal obligations,
• billing records,
• security requirements,
• or technical limitations.
We may also temporarily retain backup copies for disaster recovery and system integrity purposes.
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9. Third-Party Services
Our platform may integrate with third-party services including:
• Twilio
• OpenAI
• payment processors
• analytics providers
• CRM systems
• telephony providers
We are not responsible for:
• third-party outages,
• pricing changes,
• policies,
• or service interruptions.
Use of third-party services may also be subject to their own terms and privacy policies.
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10. Account Suspension & Termination
We reserve the right to suspend or terminate accounts that:
• violate these terms,
• engage in abusive behavior,
• create security risks,
• or misuse the platform.
We may also suspend services during:
• maintenance,
• security incidents,
• investigations,
• or non-payment situations.
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11. Modifications To These Terms
AIAgentFactory.ca may update or modify these Terms and Privacy Policy at any time.
Continued use of the platform after updates constitutes acceptance of the revised terms.
12- Service Availability
We do not guarantee uninterrupted availability of the platform and may perform maintenance, updates, or emergency security actions without prior notice.
13. Contact Information
If you have any questions regarding these Terms or Privacy Policy, please contact:
AIAgentFactory.ca
Email:
Website: https://aiagentfactory.ca
14 Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Ontario, Canada.
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Last Updated: May 2026