Got Questions?

After creating your agent, go to the Integration page inside your dashboard. You'll find a single <script> tag that you paste into your website's HTML — that's it. It works with any CMS, including WordPress, Shopify, Wix, and custom HTML sites.

You can upload PDF documents, plain text files, Word documents, and provide URLs for web pages. The platform scrapes and indexes all the content automatically.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use JWT authentication, role-based access controls, and full audit logs. Your knowledge base data is never used to train general AI models.

Our platform supports multiple leading AI models. You can choose the model that best fits your use case — balancing speed, accuracy, and cost. Available options are shown in the agent configuration panel.

Yes. The underlying AI models support 90+ languages. Your agent will automatically respond in the language the user writes in, as long as your knowledge base includes content in that language.

Yes. Your dashboard includes a full analytics suite showing conversation volume, resolution rates, popular topics, response quality scores, and more — with date range filtering and export.

Yes. Our free plan lets you create an agent, upload knowledge, and handle a limited number of conversations per month — with no credit card required. It's perfect for trying out the platform.

We'll notify you before you exceed your limits. You can upgrade at any time from the Billing page inside your dashboard. We won't cut off service mid-conversation.

Yes. You can upgrade, downgrade, or cancel your subscription at any time. Changes take effect immediately on upgrade, and at the end of the billing period on downgrade.

Yes. If your business needs exceed our standard plans — such as very high conversation volumes, dedicated infrastructure, or custom SLAs — contact us for an Enterprise quote.

None. All plans are subscription-based with no hidden fees, no setup costs, and no long-term contracts.

Email us at info@aiagentfactory.ca

We also have a Documentation section with step-by-step guides.

Yes. All paid plans include onboarding assistance. Our team can help you set up your first agent, structure your knowledge base, and configure the embed for your website.

We target 99.9% uptime. You can always check platform status through our support team. Enterprise plans include a formal SLA with guaranteed uptime and priority support.